Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order.
Additionally, you can track the status of your order from Track Order page on the website.
There's a good chance that our email has ended up in your SPAM folder. If not then please email us and we will amend this for you right away.
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
The item you ordered did not arrive within the time promised by the seller.The item you received was not as described.The item you received that was assured to be genuine was fake.
We use industry-standard privacy protection. We don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline at our privately run data center.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
We can only change or cancel orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support on the contact page.
You can purchase on our website using a debit or credit card.
We additionnaly offer support for Paypal.
You can chose these payment methods at checkout.
We currently only support the following currencies for charging our customers in their local currencies: USD, GBP and EUR.
If your credit or debit card use another currency, then you will be charged in USD, GBP or EUR, depending on the website you are on. Your bank will apply the corresponding conversion rate of the currency you choose.
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:
United Kingdom:4-14 daysGermany:3-14 days
You can read more about our Shipping Policy here.
The answer to this question is very simple. We offer FREE delivery for all orders.
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
Deliveries in Europe will have to pay custom taxes.
Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.
For more information, please refer the to website of the delivery partner handling your delivery.